Thank you for shopping at Meter Depot. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Return and Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

 

The product is damaged or not working properly. What do I do?

Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact us via phone at +61 408 891 611 or via email info@meterdepot.com.au . We will pay for the postage of the broken item back to us for repair. If it cannot be repaired, we will send you a brand-new replacement or refund your full payment.

We accept all those returns as long as:

• It is lodged within 14 days of delivery.
• It is in its original packaging, including instruction manuals and all accessories.
• The Box/Packaging is unworn, unopened, unused, and in its original condition.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us via email at info@meterdepot.com.au. Please note that returns will need to be sent to the following address: 

Unit 6/48 O'Sullivan Beach Road, Lonsdale, SA 5160, Australia.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@meterdepot.com.au or call +61 408 891 611.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. In this case, you did not have to pay a return shipping fee. We pay for postage of the product back to us.

 

The packaging of the product isn’t the same as what was shown on the website. What do I do?

In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

I want to cancel my order. Can I?

As long as the order has not been sent for picking and packing in our warehouse you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse please wait for the item to arrive before organizing a return. Do note that once the order has left our warehouse, postage back to us will not be covered. You'll have to pay return shipping and there is no restocking fee.

 

Note: If you don't like the product, or you don't want it for any other personal reason, you can return the package for exchange or refund. You need to pay the return shipping fee.  We'll exchange or refund the product price fee ( the total order fee minus the shipping fee)

 

What are the refund options?

Refund to the original payment method.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 10 business days have passed since we’ve approved your return, please contact us at info@meterdepot.com.au

Customer Service

Phone Number: +61 408 891 611

Email: info@meterdepot.com.au

Business Address: Unit 6/48 O'Sullivan Beach Road, Lonsdale, SA 5160, Australia.